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Legal Notice & General Conditions

Green Leaves


By using and browsing the website (hereinafter, the “Website”), you are deemed to fully and unreservedly accept all the terms and conditions set forth in this document. These terms have the same validity and effectiveness as any written and signed contract. They apply to all persons who access, browse or use the website. If you do not agree to these terms, we recommend that you do not access or use any page of the website.

Purpose and Scope

These terms of use regulate access, navigation and use of the Website. We reserve the right to modify the presentation, configuration and content of the website, as well as the conditions of access and use. Any access or use of the website after such modifications constitutes their acceptance.

Some content and services may be subject to particular conditions that must be explicitly accepted by users. These particular conditions may replace, complement or modify the general terms presented here.

We reserve the right to change these terms and conditions in whole or in part, notifying the changes through this website or any other means of communication directed to users.

Access and Registration

Access and navigation through the Website do not require registration. However, to purchase services, make reservations or other programs, data may be requested on web forms. Registration is free unless otherwise noted.

The veracity of the registration data is the responsibility of the user.  

Requirements to Register as a User

To reserve any accommodation or otherwise, you must be over 18 years old and provide the required information according to the forms. We reserve the right to verify the data and conditions for registration. The user account is personal and non-transferable.

Registered User Cancellation

Users can request the cancellation of their account by contacting us directly. This action does not guarantee the admission of a new registration in certain cases.

Intellectual and Industrial Property Rights

Media Mar is the owner of the intellectual and industrial property rights of the website and its content. Access does not grant rights to these contents except for domestic use. The use of registered trademarks and other distinctive signs is prohibited without authorization.

Conditions of Use

Access and use of the Website for illegal or unauthorized purposes is prohibited, as is any action that causes damage to the site or third parties. Non-compliance leads to the adoption of legal measures.

The personal data provided will be treated in accordance with the Privacy Policy of the website.

Applicable Law and Jurisdiction

These terms are governed by Mexican law. To resolve conflicts, they submit to the courts and tribunals of Mexico.

Terms and Conditions

The online Pre-Reservation services are purely informative and allow the user to check the availability of rooms in hotels or cities of their choice. Before confirming the reservation, the user is informed about possible restrictions in the selected hotel in relation to specific services that may not be available during their stay or about the restricted use of some areas of the property. The user was already aware of these restrictions. The user will receive a confirmation email within 24 hours, confirming whether their reservation has been made. The reservation will be binding only after being accepted by Ekumal through email confirmation and subsequent payment by the user.

Billing data errors:

a. If there are errors, the user must correct them at the reception and pay there.

b. The process applies only if the data is correct.

User obligations and responsibilities:

a. The data must be true and up-to-date. The user will notify changes.

b. In case of fraud, Ekumal will take legal measures.

c. The user will comply with the process and obligations detailed in the Conditions.



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