Terms and Conditions

Introduction

The purpose of this document is to establish the GENERAL CONTRACTING TERMS or CONDITIONS that govern the Pre-Reservation and Online Reservation services (hereinafter, Pre-Reservation and Online Reservation services or simply services) offered by Bossh Group Hotels and Resorts SL , identified with tax identification number B70433958 and located at Calle Viento 15, 28220 Majadahonda (Madrid). In this document, the terms “You” and “User” refer to the people or entities that access www.bossh-hotels. or make use of the services.

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The use of these services entails the unconditional and unreserved acceptance, as well as the validity, of each of the General Terms and/or Conditions established here, which are considered automatically incorporated into the contract with Bossh Group Hotels and Resorts SL, without need to be transcribed in writing therein. These terms are contained in the most updated version of the General Terms and/or Conditions.

Use of the Pre-Reservation and Online Reservation Services of Bossh Group Hotels and Resorts SL Pre-Reservation Services.

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The online Pre-Reservation services are purely informative and allow the user to check the availability of rooms in hotels or cities of their choice. Before confirming the reservation, the user is informed about possible restrictions in the selected hotel in relation to specific services that may not be available during their stay, or about the restricted use of some areas of the hotel. The user was already aware of these restrictions. The user will receive a confirmation email within 24 hours, confirming whether their reservation has been made. The reservation will be binding only after being accepted by Bossh Group Hotels and Resorts SL through email confirmation and subsequent payment by the user.

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Online Reservation Services

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a. The online reservation services are intended to reserve rooms in any of the Bossh Group Hotels and Resorts SL hotels. The use of these services implies total and unreserved acceptance, as well as the validity, of each of the Terms and Conditions. / or General Conditions established here. These terms are considered automatically incorporated into the contract with Bossh Group Hotels and Resorts SL

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b. Contracting procedure: When using the service, the user will receive a confirmation email indicating that their purchase order is in the confirmation process. If you are a consumer, after making the charge corresponding to the reservation, an email will be sent confirming the reservation, which will serve as proof of the reservation. The owner of the credit card used for the reservation must match the guest staying at the property. The credit card used will be requested upon arrival to verify the details. The cardholder must be present at the time.

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c. Guarantee: The reservation is confirmed and guaranteed throughout the night with a credit card. In case of no-show at the hotel without prior notice, the first night will be charged (including taxes). The hotel reserves the right to verify the card prior to arrival, either through prior authorization or a charge not to exceed the price of the first night. Both transactions will be voided on the same day. The return process depends on the cardholder. The hotel does not assume responsibility for possible delays. A preauthorization temporarily holds a sum in the customer's account to verify the card or funds. If transactions cannot be processed, the reservation may be canceled automatically.

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d. Termination of the contract or cancellation of the reservation: The credit card is a means of guarantee. Cancellation of reservations by the user will not incur charges, as long as it is done before the cut-off time in each country (local hotel time) on the day of arrival. Subsequently, cancellation fees equivalent to the first night (including taxes) will be charged, except for hotels in Germany, where 10% can be refunded for costs not incurred.

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The arrival deadlines in each country are:

• Spain: 6:00 p.m. on the day of arrival

• Portugal: 6:00 p.m. on the day of arrival

• Netherlands: 4:00 p.m. on the day of arrival

• Belgium: 6:00 p.m. on the day of arrival

• Germany: 6:00 p.m. on the day of arrival

• … (continue with the list of countries)

• France: 6:00 p.m. on the day of arrival

• Dominican Republic: 6:00 p.m. on the day of arrival

and. Cancellation costs in Resort hotels: They will not be charged if the cancellation is made at least 48 hours before the check-in date (local hotel time). If canceled within 48 hours, 50% of the total cost of the reservation will be charged. If the client does not show up, 100% of the total cost will be charged, except in hotels in Germany, where 10% can be refunded for expenses not incurred.

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f. Resort Children's Policies: Children's policies at Resort hotels are subject to hotel facilities and management as described in applicable contracts. In Europe, they are valid in hotels without half board or full board.

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g. Minor Policy: Minors under 18 years of age must stay with parents, guardians or authorized adults. Documentation that identifies them may be required. Local regulations may set a different minimum age.

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h. Prices per room per night: Prices are valid in writing and during the period indicated. Bossh Group Hotels and Resorts SL reserves the right to modify these rates with prior notice. Prices on reservation include VAT and other local taxes.

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i. Changes in tax rates: If the tax rate changes between the reservation and the stay, the rate in effect at the time of the stay will apply.

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Bossh Group Hotels and Resorts SL uses the Syspay payment gateway ( https://app.syspay.com/ ) to manage card payments. Any incident or payment will be resolved in accordance with Syspay's terms and conditions, which can be found at https://documents.syspay.com/terms-and-conditions/syspay_terms_and_conditions_EN.pdf .

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The user agrees to use the services in accordance with the law, morality and good customs, as well as with the General Terms and/or Conditions. If suggestions or modifications arise, the user can contact those responsible through unsubscribenhrewards@nh-hotels.com .

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Conditions for Online Check-out of Bossh Group Hotels and Resorts SL If the user opts for “Online Check-out,” these Specific Conditions apply:

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Online Check-out operation:

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a. The process allows you to check out without going to the reception.

b. The user will receive an email or SMS the day before departure with a link to the General Conditions. Acceptance authorizes access to information and content.

c. The user can Check-out online until 12:00 PM on the day of departure; If not, you must do it at the reception.

Payment at online check-out:

to. The form shows the total amount to be paid, including additional services and expenses.

b. When you click “Accept Online Check-out,” you are automatically charged.

c. The user authorizes the charge using the card provided in the reservation. The amount will be reported before the charge.

d. Card details are temporarily stored to verify additional charges and deleted afterwards.

and. The user declares that he or she is the owner or is authorized to use the card.

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Billing data errors:

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a. If there are errors, the user must correct them at the reception and pay there.

b. The process applies only if the data is correct.

User obligations and responsibilities:

to. The data must be true and up-to-date. The user will notify changes.

b. In case of fraud, Bossh Group Hotels and Resorts SL will take legal measures.

c. The user will comply with the process and obligations detailed in the Conditions.

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These are the general and particular conditions for the Pre-Reservation, Online Reservation and Online Check-out services of Bossh Group Hotels and Resorts SL

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1. DATA PROTECTION

This section presents the information related to the processing of your data in relation to making reservations and pre-reservations.

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RESPONSIBLE FOR THE PROCESSING OF THE DATA OF THE OWNERS Identity: BOSSH HOTELS, SL (hereinafter, “BOSSH HOTELS”) CIF/NIF: B70433958 Address: Calle Viento 15, 28220 Majadahonda (Madrid) Data Protection Officer (DPO): Can Contact our DPO through the following means: E-mail: dpo@bossh-hotels.com Address: Calle Viento 15, 28220 Majadahonda (Madrid) Indicating in the reference “Data Protection Officer”.

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PURPOSE AND DURATION OF THE PROCESSING OF PERSONAL DATA BY BOSSH HOTELS We inform you that BOSSH HOTELS processes the data provided by the account holder for the following purposes:

1. Manage the making of reservations and/or pre-reservations requested by the user.

2. Send confirmations or documentation related to the reservations made.

3. In case of granting the corresponding consent, send commercial communications by BOSSH HOTELS.

USER DATA PROCESSED BY BOSSH HOTELS In order to provide the services adequately, BOSSH HOTELS will process the following categories of data:

1. Identification data: name, surname, nationality.

2. Contact details: email address, telephone number.

3. Data on transactions of goods and services at BOSSH HOTELS: products and services purchased or of interest.

4. Stay preferences.

5. Economic, financial and insurance data.

6. Other data: information provided by those interested in open fields.

The provision of the requested data is essential to provide the services adequately; therefore, refusal to provide them will prevent the provision of services. In cases where non-mandatory data is requested, it will be indicated on the corresponding form. If the user provides data from third parties, they declare that they have the consent of said third parties and undertake to transfer to them the information contained in the Privacy Policy, exempting BOSSH HOTELS from all responsibility in this regard. BOSSH HOTELS may carry out periodic verifications to confirm this assertion, taking the necessary measures according to data protection regulations.

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LEGAL BASIS FOR THE PROCESSING OF USER DATA The legal basis for the processing of personal data will be the execution of the contract between the parties. In the case of sending commercial communications, the legal basis will be the consent of the owner. The consents obtained for the aforementioned purposes are independent of each other, so the user can revoke one without affecting the others. To revoke consent, the user can contact BOSSH HOTELS through the following email: unsubscribeboshh@bossh-hotels.com

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RECIPIENTS OF USER DATA User data may be shared with:

1. Companies integrated or attached to the BOSSH Group dedicated to the hotel sector, which need access to data to provide services appropriately.

2. Entities that own the hotels to inform them about the conditions of stay and services.

3. Entities located outside the European Economic Area, such as the US, India and the Philippines, in the context of back office management related to billing, regulated by standard contractual clauses authorized by the AEPD.

DATA CONSERVATION The personal data provided will be kept during the contractual relationship and, once terminated, during the period of prescription of legal actions resulting from it. In relation to data for commercial communications, it will be kept until the user revokes consent. The revocation will not affect the legality of previous treatments.

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PROCESSING OF THIRD-PARTY DATA If the owner provides data from third parties, they must have their consent and undertake to communicate the information in this clause to them, in addition to informing BOSSH HOTELS of related changes or updates.

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RIGHTS OF DATA OWNERS The owner can exercise the following rights free of charge at any time, by sending an email to unsubscribeboshh@bossh-hotels.com with the reference “Data Protection” and attaching a copy of his or her identity document:

1. Revoke the consent granted.

2. Obtain information about the processing of your data.

3. Access your personal data.

4. Rectify inaccurate or incomplete data.

5. Request the deletion of data when it is no longer necessary.

6. Limit treatment according to regulations.

7. Object to treatment due to specific circumstances.

8. Request data portability.

9. File a complaint with the Spanish Data Protection Agency.

The owner can contact the Data Protection Officer:

E-mail: dpo@bossh-hotels.com Address: Calle Viento 15, 28220 Majadahonda (Madrid)

CORRECT USE OF THE CONTENTS OF THE WEBSITE BY THE USER The user fully and unreservedly accepts each clause of the Rules of Use of www.bossh-hotels.com when using the Pre-Reservation and Online Reservation services. These rules of use complement these General Terms and Conditions. The user must review the rules before accessing or using the services.

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APPLICABLE LAW AND COMPETENT JURISDICTION These General Terms and Conditions are governed by Spanish Law. Any dispute will be submitted to the Courts and Tribunals of Madrid. In the case of disputes related to services in the hotel, the consumer courts will apply.